FAQs and Issues
Purchase Issues
The most common issue few users face is when purchase is charged/completed but premium features are not unlocked. This is mainly because app depends upon play store app to refresh purchases which sometimes gets delayed.
Try these steps
- If you can try and wait 24 to 48 hours for play store purchases refresh
- Click recents button and close all apps. Then open play store app once.
- Force stop play store app. Then open play store app once.
- Force refresh play store app. From Android Settings -> Apps -> Play store -> Clear cache. Then open play store app once.
- Use the same google account from which purchases have been made.
- Try reinstalling app. Then open play store app once.
- Try restarting device. Then open play store app once.
- Check network connection is available.
- Try on another device
- Have you got the purchase confirmation email from google? This is the important step to confirm the purchase has been actually charged. If the above steps are not giving result send me an email. I will check purchase status using your email id.